Before adopting Rework, 3FS Technology struggled with inefficiencies in their implementation processes, heavily relying on manual methods. This led to frequent miscommunications, duplicated work, and delays in customer service. “When customers requested support outside office hours, our employees often forgot to follow up as there were no tools to track these tasks.”,  Mr. Ivan explained the challenge. 

In an attempt to address these challenges, 3FS Technology initially adopted Asana, but its limitations quickly became apparent. "We used Asana before, but it didn't offer the level of automation we needed," Mr. Jordan, the company’s Operation Manager, explained.

A specific example of this inefficiency involved using Google Forms for client information collection before the onsite installation and training process. "Previously, our sales team used to send Google Forms to clients for them to fill in the information. Then our admin had to download and manually input the data into Asana tasks, then assigned those to the technical team. This process was prone to errors and delays." Mr. Jordan shared.

Rework provided the solution they were seeking. The information that customers provided can be pushed directly to the Rework system, which is regarded as “very impressive” by the team. 

The web form generated by Rework. Information submitted via this form will be pushed directly to the Rework system.

Another particular frustration they had with Asana was the lack of automatic task progression. "In Asana, tasks and information didn’t automatically move to the next employee when completed. We were not able to review the required checklist at each stage either". 

"Now, after using Rework, we can automatically set deadlines and requirements for each stage of the process to ensure the standard service", Mr. Jordan added.